REFUNDS & RETURNS POLICY

Please see information regarding our Refunds & Returns Policy below.

 

Refunds & Returns

Last updated: 9th September 2019

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at sales@dgfelectrical.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

DGF Electrical Wholesalers FAO Web Returns

Unit 1 Priestley Business Centre

Priestley Street

Warrington

WA5 1TF

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact using the customer service contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

E-Mail: sales@dgfelectrical.co.uk

Telephone: 01925 244 242